Glenpointe Fitness – Teaneck, Nj

Yelp customers hNew Jersey aven’t requested any questions but abNew Jersey out Glenpointe Fitness.

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I am extremely picky, New Jersey and a business absolutely has to move above and beyond, or New Jersey actually disappoint  for me to write a assessment.  

I had been coming here for approximately a year now, and everything is ideal.  New Jersey The system is always clean and usually running.  They have an infinite supply of towels, the temperature is usually right and the people that work there from the porters, running shoes, office body of workers, and even the owner (i assume he’s) are extraordinarily fine.  

Special way to Barbara, for all her help.  If you decide to join Glenpointe Gym, make sure you ask for Barbara.

Business proprietor statistics

Lauren P.

Business Manager


Thank you so much on your type words John! We are glad you are glad with us. And Barbara is one of the first-rate, we’re fortunate to have her! Thanks for being a member of our Spa and Fitness Center.

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From out of town and tried to check in just now to get a exercising in earlier than leaving town.  Went in to check in with the the front desk, and the girl in the back of the counter turned into extremely dismissive and cold, and told me I couldn’t training session due to the fact the gym turned into being wiped clean from eleven-12, and handiest running shoes had been allowed in there.  The tone of her voice confirmed me that now not best should she care less that I became being inconvenienced, but she has no enterprise being the first individual you come across while entering the health club.  Zero customer service credibility.  Didn’t make an apology or provide some other condolences for the inconvenience.  I sum it as much as being a Jersey issue, however from where I come from we don’t treat human beings that way.  Why do not you attempt smiling, engage with the customer, and display a touch empathy and appreciate.  Will no longer be going returned.


Here is our settlement for the 18 months (attached). It sincerely suggests that once 18 months if we do not cancel it is going month to month. Below the fee shows $sixty two.ninety one. Month to month is $seventy nine. So glaringly a person renewed without asking us. And we had known as to cancel our club.

We had been charged for 11 months after. We despatched within the cancellation note as asked however while we tried to contact Kevin from Membership cancellation as he asked us to, he was first busy and said he could name returned at 6:00 pm and did not.

We waited for his call. When we referred to as again he had left with out returning our name.

It’s so frustrating.  despatched us the cancellation note. We despatched it lower back to forestall lively membership. He said he could name after that and did not.

This is extraordinarily negative customer service. Very disenchanted in how our criticism has been treated and hope to improve this until it’s far resolved.

Considering we known as to cancel 11 months in the past and we had been now not sorted, it is very irritating to be calling again and again.

Will someone who knows what to do please name up/ electronic mail us and cope with issuing us a reimbursement for offerings no longer used and a club duly canceled.


The fitness center and machines had been OK. Was a member for some months and in that brief time fitness center turned into closed for 2 weeks. Half of the locker room was closed for every other 2 weeks at over again. Had to move away for paintings. Messaged Don (who signed me up) and by no means got a reaction to get info and get my account with the intention to avoid any problems. When he was seeking to get me to sign up he might respond in mins after that by no means heard fromHim again.  A payment didn’t system once and I went to the gymnasium and gave my new card. The receptionist charged the brand new card but did not save it inside the computer so further bills couldn’t be processed. (Poor carrier). no calls or emails to advise me and had a $80 greenback bill sent to collections as a consequence affecting my credit score. And this I blame Don and the receptionist for their terrible attention and service and absence of communique. Will never endorse this gymnasium. Needs more expert team of workers and control.

Business owner records

Lauren P.

Business Manager


Hi Helen, thank you for bringing this to our attention. It’s never our goal to cause frustration and we are able to assure you that this is not the ordinary system right here. Our workforce is regularly complimented for their professionalism, but we’ll make certain to remind themof the significance of verbal exchange and ensuring that member statistics is up to date whilst vital. Our locker rooms have been closed due to renovations and we express regret that it became now not completed in a well timed manner. We thank you for your membership and want you all the high-quality.

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three/2/2018Updated evaluation

I come right here due to my instructor. And the human beings are veBut it’s far in no way a spa experience. The metallic hinges in the bathroom are all rusted, tiles lacking in some showers, the locker locking machine is from the dinosaur age. No rest front room for rubdown. And the fitness center? Equipment is crowded together. Layout makes no experience and cardio place in the morning is always too heat. I pass in, work out, and get out.

THANKS FOR THE REPLY BRIAN – while will these improvements start. I haven’t seen any notices to the members. I’d begin with the locker rooms and fasten rusted toilet hinges, unfastened tile and holes within the wall that have been untouched for close to a 12 months. See pictures from ladies’s locker room.

Business owner statistics

Lauren P.

Business Manager


Hi Ruth, we admire your subject and guarantee you that the comfort and protection of our contributors is a priority.  We’ve had one contractor look at the paintings and watching for pricing – and have a 2nd contractor searching on the work this week.  We’re working to get those upgrades to our fitness center underway. Please non-public message us your data so we can follow up.

———-1/31/2018 – Hello Ruth, thank you for bringing your concerns to out attention. We will make certain to take your feedback below cautious consideration for making development to any old capabilities and maintenance wished in our spa vicinity, in addition to the format of our fitness center and the temperature for the cardio location. We appreciate your persistence.

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1/30/2018Previous review

I come right here due to my teacher. And the human beings are very nice. But it’s miles by no means a spa revel in. The steel hinges within the bathroom are all rusted, tiles missing in a few showers, the locker locking device is from the dinosaur age. No rest living room for rubdown. And the gymnasium? Equipment is crowded collectively. Layout makes no sense and cardio place in the morning is continually too heat. I go in, exercise session, and get out.

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I got here to the fitness center to test out the pool with my three year antique daughter final week. She turned into the first time there, but we got a no. So I determined to interchange my gymnasium, then I realized they charged me two times after I joined in. So I turned into trying to attain to the consultant frank okay., however he was away. He requested me to go to Kevin P. What’s interesting is after I asked approximately the price, Kevin asked me to go and communicate to frank….I am no longer a local speaker. My tale is I joined the gymnasium closing yr, they charged me for that month, registration rate general 177.43$ and every other fee of that month seventy nine$ plus tax.This is my first evaluate on yelp on account that 2012.

Business owner records

Lauren P.

Business Manager


Hi Rachel, for safety reasons we do not allow children inside the pool outdoor of the kids swim program. In regards to the cancellation, our cancellation policies are truly spelled out in club agreements, and we’re continually glad to work with contributors to resolve any issues they come across during this technique, as well as to New Jersey assist clarify their club costs. Please feel free to give us a name at (201) 836-5400 and ask to speak with a manager for further assistance. Thanks!

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Wonderful region!! And….. absolutely unacceptable vicinity for SPA!!!!!!!Look at my photos.

Business proprietor records

Lauren P.

Business Manager


Thank you for remarks.  Yes, we are conscious that the locker room became no longer serviced in a timely style and feature eliminated the outsourced vendor and have determined to manage the operations directly.  Please observe we’ve added extra staffing and the locker room is being renovated to deal with the exceptional troubles.  

Feel loose to call and speak to the General Manager at (201)836-5400.

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7/20/2018Updated evaluate

I want to thank the Glenpointe Spa & Fitness for attaining out to me to address the concerns indexed on my previous overview… Lauren the new supervisor took New Jersey day trip of her busy agenda to call and meet with me. Thank you for meeting with me and addressing my issues! I’m happy to hear approximately all of the upgrades.. I’m looking ahead to playing the spa services once more..

7/9/2018Previous evaluate

I actually have to say when I first joined I thought this location changed into extra upscale then it turned out to be. Leaks everywhere, dirty carpets, bathrooms are disgusting, showers are moldy, locker room a nightmare porn flick!! I don’t know what’s worse Between the ladies spitting and blowing there snot all over the bathe and the bare ones inside the steam room?!? Honestly, I suppose it’s appalling that anyone needs to be subjected to this let alone the terrible youngsters which have share the locker room! Management has been made aware about this but no strict rules are implemented! Think it is time so transfer!

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eleven/29/2015Updated review

It’s sad due to the fact I used to surely love this spot. I nevertheless love my personal trainer but it became too steeply-priced. Costs stored going up for everything.

Oddly, when my membership ended (via my organisation with a employer discount), they offered me a lower fee than my agency gave me. So does this New Jersey imply my colleagues and I were paying greater than other contributors?

Also, other gyms (for the equal rate) allow me to go to gymnasium to gym. Glenpointe is best one region. These days I’m no longer close sufficient to the vicinity all week to make it useful. Sometimes I’m out of metropolis.

The very last problem for me to no longer renew changed into that numerous their instructions have changed teachers and/or misplaced top notch teachers I had in reality loved. I heard plenty of my preferred teachers may not be there or returning. Really disappointing.

7/23/2014Previous evaluation

Been right here now for over a year while also having memberships at different gyms (I’m a health club rat, sue me).

But that is simply my go to gymnasium (will be canceling the others as soon as those years are up).

Still loving the instructions and instructors.

I even now pay for personal training with Nina L. and he or she is exceptional. Kicks my butt into full gear and my bf loves her for it. She even exams up on me at some point of the week to see how I’m doing.

I needed to push this gym to five stars because I don’t suppose I stayed at a health club for greater than a yr earlier than this one. The employees here constantly make me experience welcome. The teachers are terrific and ensure I display up. Also, the opposite members of the gymnasium are all terrific. They’re so pleasant in comparison to other gyms I visit wherein humans pretty much forget about every different such as you don’t exist.

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8/27/2013Previous assessment

Great zumba (Nina, Jose, Jackie, Uhrsula, they are all fantastic – I have not had a horrific zumba class right here), Pilates (took it with Deborah, she’s amazing and is aware of what she’s speaking approximately) and body sculpt classes (EJ on Saturdays is aware of a lot on the difficulty)! I additionally love Cardio Kickboxing with Kit, he is hard however he works you hard and that’s what you want. (Haven’t taken spin yet.)  

They have amazingly pleasant, knowledgable teachers who are so welcoming. It’s really liked for someone who is a touch shy and clumsy. I now sit up for seeing certain instructors and taking their classes.

The front desk is well mannered and constantly greets with a smile. I virtually genuinely like them and that they take reservations for class spots at the smartphone!

I want there had been extra lessons (specifically later in the day on Saturdays because nine am is difficult whilst you’re hungover and reeking of rum) is my handiest gripe.

The membership rate is a piece steep but I got a reduction via work, that is some other reason why I love this gymnasium, it is related to a few office buildings so that you don’t have an excuse to now not hit up the gym!!! I suppose ordinary charge, it’s a piece high especially in comparison to different gyms close by but in case you paintings in the constructing, it is SO handy! (simplest reason why it is 4 stars versus 5)

Towels, converting rooms, pool, and so forth. all look without a doubt clean, which is liked. There is likewise a touch restaurant inner that sells juice and food I assume. I have not attempted it yet.

I continually look ahead to every day and my subsequent magnificence. Yes, the group is a piece “older” but they are all pleasant and pfft some of them are manner more in shape than I am!!!

The downstairs normal floor has a few satisfactory machines and typically in operating order. i truly handiest cross on them when looking forward to a category to start and it is been particularly quiet (afraid of submit New Years).

The staff says hello and is New Jersey friendly despite the fact that I don’t have personal schooling sessions in my opinion. The cleaning body of workers is also wonderful and all smiles.

I actually advise this gymnasium to all people.

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The control is so trashy. They have a bunch of freaks there, other than best two normal younger men.I heard sone female who became better up yelling at her co workers once about a few papers that had to be filed and to be sincere she became speaking so in appropriate and belittling, almost like a bully.The gym is okay however I felt SO unwelcome with that female, you can feel a poor vibe.Her mind-set me sense unwelcome So essentially, no longer well worth it, they ought to have simply stored it a one time factor for lodge visitor, not a regular gym.

Business proprietor facts

Lauren P.

Business Manager


Hi J P., we’re saddened to listen that you felt uncomfortable while touring our membership. We continually emphasize the significance of treating contributors and team of workers alike with professionalism and appreciate, and we will preserve to percentage that message. We want everyone who enters our membership to sense welcome. If you want to speak about your issues in addition, please don’t hesitate to name us at (201) 836-5400 and ask to speak to the overall manager.

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